Tom Peters, who with Bob Waterman, brought us IN SEARCH OF EXCELLENCE ten years ago, says that big business as we know it today will be replaced by companies broken into small project-oriented teams. Since technology and markets change rapidly, goods and services have become like fashions — or fads. Businesses have to react quickly to capture fleeting markets; thus, hierarchical management structures must be replaced by flexible structures able to adapt to change and make decisions without waiting for a multilayered chain of command.
As part of this new, project-oriented team structure, job descriptions become fuzzy, and management layers disappear. Functions that used to operate independently and sequentially may occur simultaneously, as part of a team effort. Vertical departments — accounting, purchasing, engineering — may vanish, leaving horizontal project teams in their place.
Team members work on projects as needed, then move to other projects, replaced by fresh team members. Customers and vendors join the teams. And project members take their act on the road, with shop floor workers going to customer locations to see how the product is used so they can help the team build it better. As part of this new concept everyone has access to all the information and project teams make decisions. Front-line employees can answer customer queries without waiting for information to move up and back through a structured chain of command.
Can it work? Tom Peters’ examples say it can. The question is whether companies will heed this advice, and whether the rest will survive the changing marketplace he predicts. Apparently bent on doing for management science what Timothy Leary did for psychology, Peters here extends the cheerfully anarchic precepts advanced in Thriving on Chaos (1987)--which in turn represented a sharp departure from the more conventional wisdom of the two coauthored works (In Search of Excellence and A Passion for Excellence) that helped make him an archguru in the first place. In the brave new on-line real-time world of the near future, Peters asserts, traditional (i.e., hierarchical and bureaucratic) corporations will have ceased to exist, victims of the ongoing fragmentation in global markets. By his account, the commercial dinosaurs will be replaced by pro-tem networks of project-oriented teams able to take immediate advantage of fleeting opportunities for dernier-cri goods and services. In this demanding if Delphian context, Peters offers a lengthy name-dropping manual chock full of anecdotal advisories on how latter-day executives might adapt themselves and their enterprises, entrepreneurial or otherwise, to tomorrow's unruly economy. Evidently formatted to facilitate browsing, the six-section guide has nearly 50 chapters, more than a few of which boast cheeky titles--e.g., ``Glow! Tingle! Wow! (Yuck!).'' While Peters focuses on (among other major concerns) what he characterizes as necessary disorganization, hustle, information technology, innovation through deconstruction, and fashion, those who read straight through the text will be struck by his reliance on shock value--at one point, he does a riff on quantum mechanics to stress the absurdist aspects of what's in store for business. When (by his own admission) words fail him, Peters goes with coinages--e.g., ``customerization''; ``faith in the unexpected''; ``marketizing,'' etc. Nor does he shrink from ambiguity and paradox. As in his previous outings, here again, in the final analysis, Peters broaches a wealth of ideas without ever managing to be genuinely thoughtful--though you wouldn't know it from the 250,000- copy first printing. (Book-of-the-Month Dual Selection for January)
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